Feel free to read over my resumé.

Experience

Principal Product Designer

Capital One 

July 2024 — Present

  • Shipped design centered products with multiple stakeholder groups for consumer and enterprise systems
  • Expand the growth and customer acquisitions portfolio for the credit line of business for our partner brands, such as Williams Sonoma, BJ's, and REI
  • Define the business to business experience for our development portal
  • Create seamless experiences with digital products focused on Card Partnerships and Growth
  • Conducted moderated user testing sessions and user interviews to gain quality insight into our customer and associate needs
  • Partnered with data analytics teams to find user patterns as well as monitor the results of A/B testing
  • Spearheaded workshops and collaboration sessions for better design thinking with product design teams in order to foster a more innovative work culture

Senior Product Designer

Flexcar

November 2022 — November 2023

  • Produced six different enterprise tools for the data collection and management of in-fleeted vehicles, increasing customer service operations by 21% total within a span of 12 months

  • Bridged design and development to create the Swaps feature, enhancing customer needs with vehicle fulfillment by 14% within 9 months

  • Improved the hiring and on-boarding process through improved documentation and meeting structure

  • Established cross-collaboration with product and engineering teams on the product roadmap for the Mobile 2.0 app

Product Designer

Fetch Rewards

April 2022 — November 2022

  • Communicated conceptual ideas with product management, data science, business intelligence, engineering, marketing, and executive teams to showcase innovative ways for increasing consumer engagement with partnering brands

  • Designed the Milestone feature for Fetch Clubs, increasing user sign-ups by 10% bringing the total to 1M+ active users within a 4 month span

  • Leveraged UX patterns and design systems alongside market analysis, journey maps, wireframes, and prototypes to deliver engaging designs

Senior UI Designer

Government Employees Insurance Company (GEICO)

December 2017 — April 2022

  • Advocated for high quality and consistent interfaces across mobile and web applications based on existing design research, design patterns, and accessibility standards

  • Implemented a quicker quote approach in the sales application, increasing sales by 36% within one year with the use of automated technologies, such as OCR scanning and Telematics

  • Contributed to a design system and component libraries to enhance operation consistency across product and application teams

  • Assessed designs based on user behaviors through qualitative research and quantitative analysis

  • Mentored 5+ designers and coached interns in cross-functional teamwork and company operations

Visual Designer

Potomac Communications Group

April 2012—December 2017

  • Managed website design and development—including wireframes, design concepts, and mockups—before launch for clients

  • Developed digital strategies and processes to market and engage users to client websites

  • Worked independently on a cohesive brand that reflects the mission of the company through brand guidelines and in-house marketing materials

Production & Web Assistant

Baltimore City Paper

January 2012 ­—April 2012

  • Directed the print layout of the Automotive, Rent, Real Estate sections
  • Developed XML code to host images and content on the CityPaper website
  • Composed advertisements for local Baltimore-area businesses in the weekly newspaper, special issues, and feature magazines

Skills

Design-Related:  UX/UI Design, Visual Design, Interaction Design, iOS, Android, Design System, WCAG Accessibility Standards, Rapid Prototyping, Digital Animation, Visual Storytelling

User Research:  Moderated Usability Testing, Object Oriented User Experience (OOUX), User Stories, Journey Mapping, Card Sorting, Competitive Analysis, Information Architecture

Leadership:  Product Management, Product Strategy, Problem Solving, Cross Collaboration Team Building

Tools:   Adobe Creative Suite (Photoshop, Illustrator, & After Effects), Figma, Miro, Protopie, Sketch, Axure, UserTesting.com, Suvey Monkey, JIRA, Confluence

Leadership

Washington DC Chapter Lead

Ladies, Wine and Design

March 2016 — January 2019

  • Conceptualizing topics for monthly meetings
  • Establishing budget for special events
  • Coordinating with local venues, sponsors and guest speakers
  • Promoting through social media platforms and campaign
  • Informing the national organization on chapter success and strengths

Memberships and Attendances

  • AIGA DC Member and Volunteer
  • An Event Apart Conference Attendee
  • Brooklyn Beta Attendee
  • Config Attendee
  • Creative Mornings D.C. Member
  • D.C. UX Member
  • Generate Conference Attendee
  • Junior League of Washington D.C.
  • Refresh DC Member
  • Udacity Women In Technology Conference Attendee

Achievements

2021

Quoted in UX Booth’s article, Why UX is an Imperative in the Insurance Industry’s Digital Transformation by John Fukuda

2019

Won WebAwards for Employment Standard of Excellence winner for Grace Hopper Page for GEICO

2017

Won 3rd Place at Adobe XD Creative Jam in Washington D.C. for the EnRoute app

Education

User Experience Certificate

General Assembly

Bachelor of Science in Graphic Design

Towson University

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